Billing Terms & Conditions

At Velouze, we want your shopping experience to be as smooth and secure as possible.
We proudly accept the following trusted payment options:

Accepted Payment Methods

American Express
Apple Pay
Google Pay
Mastercard
Shop Pay
UnionPay
Visa

Currency

All transactions on our website are processed in United States Dollars (USD) and may include applicable sales taxes where required by law.

Please make sure your chosen payment method supports USD to avoid any currency conversion fees that may be applied by your bank or payment provider.

Payment Processing

Order Confirmation

Once your payment is successful, you’ll receive an order confirmation email containing your purchase details.
Please allow up to 24 hours for payment verification and confirmation.

Declined Payments

If your payment is declined:

Verify that your bank or payment provider hasn’t placed any restrictions on your card.

Try completing your order using an alternative payment method from our accepted list above.

Security and Fraud Prevention

Your security is our top priority.

All transactions are encrypted with industry-standard SSL technology.

We never store full credit card details on our servers.

To protect against fraud, Velouze reserves the right to cancel any suspicious orders. If verification is needed, our team will contact you via the email address provided at checkout.

Refunds and Cancellations

For detailed information, please refer to our Return & Refund Policy.

Approved refunds will be issued to the original payment method. Once your return has been received and verified, refunds are usually processed within 7 business days.

(Please note that your bank or provider may require additional time to post the funds.)

Shipping Information

We offer fast and reliable delivery across the United States.

For complete details, please see our Shipping Policy, which covers:

Estimated delivery times

Available shipping methods

Order tracking information

Privacy Protection

We handle your personal information with the utmost care.

All personal and payment data is processed securely.

We comply with applicable data protection and privacy laws.

For more information, please review our Privacy Policy.

Customer Support

CUSTOMER SERVICE
For questions about your order or shipping:
Email: service@velouze.com
Phone: +1 (402) 284-0422
Hours: Mon - Fri: 9:00 AM - 5:00 PM (GMT-6)
Response time: Within 24 hours

LEGAL ENTITY
Store Name: Velouze
Operated by: Moureau Marketing Solutions
Registered Address: Zeishof 25, 6418 JK Heerlen, Limburg, Netherlands
Business Number: 97175498
VAT-No: NL005255607B11

(This is an administrative office only. No returns)