Payment policy
Payment Policy – Velouze.com
Last updated: October 17, 2025
Thank you for shopping at Velouze.com. This Payment Policy describes the payment methods we accept, how transactions are processed, and who to contact if you have questions about payments.
1. Accepted Payment Methods
All payments on Velouze.com are processed securely via Shopify Payments.
We accept the same payment methods as shown at checkout, including:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
All prices on our website are displayed in U.S. Dollars (USD).
2. Payment Processing
Payments are charged at the time your order is placed.
You will receive an order confirmation by email once your payment is successfully processed.
If your payment is declined or an issue occurs, please contact your card provider or our customer support team.
3. Secure Transactions
Your payment and personal data are handled securely through Shopify Payments, which uses industry-standard encryption (SSL) to protect sensitive information.
Velouze.com does not store or have direct access to your full credit card details.
4. Taxes and Fees
All prices include applicable taxes unless otherwise stated during checkout.
There are no hidden transaction fees added by Velouze.com.
5. Contact Information
If you have any questions regarding your payment or billing, please contact our customer support:
Email: service@velouze.com
Address: Zeishof 25, 6418 JK Heerlen, The Netherlands
Website: velouze.com
6. Company Information
Velouze
KvK: 97175498
VAT: NL005255607B11