Return policy
Velouze Return Policy
Last updated: October 17, 2025
Thank you for shopping with Velouze. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item under the following conditions:
Return Period
You may return your item within 30 days after delivery.
Return Conditions
- Items must be unused, in their original packaging, and in the same condition as received.
- You are responsible for the return shipping costs, unless the product arrived damaged or defective.
- If the item is broken or incorrect upon arrival, we will cover all return shipping costs.
How to Return
To initiate a return, please contact our customer service at: service@velouze.com
Our customer support will provide you with the correct return address and further instructions.
Please note: We currently do not provide a return label and it must be arranged by the customer.
Refunds
Once your return is received and inspected, you will receive an email notification.
Approved refunds will be processed within 5 business days to your original payment method.
Company Information
Velouze
KvK: 97175498
VAT: NL005255607B11
Email: service@velouze.com
Customer support will provide the return address.