Privacy policy

Last updated: October 17, 2025

This Privacy Policy explains how Velouze.com (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://www.velouze.com

1. Company Information

Company name: Velouze
Registered address: Zeishof 25, 6418 JK Heerlen, The Netherlands
Email: service@velouze.com

Chamber of Commerce (KvK) number: 97175498
VAT number: NL005255607B11

2. Information We Collect

We may collect the following information when you visit our website or make a purchase:

Personal data such as your name, email address, billing and shipping address, and phone number.

Order and payment information (processed securely by our payment provider).

Technical data such as IP address, browser type, device information, and referral URLs.

Marketing and analytics data through Google Ads and Google Analytics.

3. How We Use Your Information

We use your data to:

Process and fulfill orders.

Provide customer support and communicate about your purchases.

Improve our website, products, and user experience.

Show personalized ads through Google Ads.

Comply with legal, tax, and accounting requirements.

4. Sharing Your Information

We do not sell your personal information.
We only share your data with trusted partners who process it on our behalf, including:

Payment processor: Shopify Payments – to securely process online payments.

Google Ads and Google Analytics – for advertising and website performance tracking.

Hosting platform: Shopify – for operating our online store.

All partners must handle your data securely and comply with applicable privacy laws (GDPR and CCPA).

5. Cookies and Tracking

We use cookies to:

Remember your preferences and shopping cart.

Analyze website traffic.

Personalize ads through Google Ads.

You can control or disable cookies in your browser settings.
To learn how Google uses your data, visit: https://policies.google.com/technologies/partner-sites

To control ad personalization, visit: https://adssettings.google.com

6. Advertising and Remarketing

Velouze.com uses Google Ads for online advertising and remarketing in the United States.
Google may show ads based on your previous visits to our website. We and Google also use cookies to measure ad performance.

7. Data Retention

We keep your information only as long as necessary for the purposes listed above.
In general, we retain order-related data for up to 7 years to comply with tax and accounting regulations.

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.

Request a copy of your data.

Withdraw consent for marketing.

Object to certain processing activities.

To exercise these rights, contact us at service@velouze.com
.
We may ask for verification before fulfilling your request.

9. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

10. International Transfers

Your data may be processed in countries outside your own (for example, in the EU or USA).
We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, when required by law.

11. Children’s Privacy

Our website is not directed toward children under the age of 13.
We do not knowingly collect information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be published on this page with the latest “Last updated” date at the top.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Velouze.com
Zeishof 25, 6418 JK Heerlen, The Netherlands
Email: service@velouze.com