Terms of service

Terms of Service – Velouze.com

Last updated: October 17, 2025

Welcome to Velouze.com. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.

1. General Information

Velouze.com is operated by:

Velouze
Zeishof 25, 6418 JK Heerlen, The Netherlands
Chamber of Commerce (KvK): 97175498
VAT: NL005255607B11
Email: service@velouze.com
Website: velouze.com

2. Use of Our Website

By visiting our site or purchasing something from us, you agree to these Terms of Service.
You must be at least 18 years old or have permission from a parent or guardian to use this site.

You agree not to:

  • Use the website for unlawful purposes.
  • Transmit viruses, malware, or malicious code.
  • Copy or exploit any part of the site without written permission.

3. Products and Pricing

All products displayed on Velouze.com are subject to availability.
We reserve the right to modify or discontinue any product at any time without notice.
All prices are listed in U.S. Dollars (USD) and include applicable taxes unless otherwise stated.

4. Orders and Payments

When placing an order, you agree to provide accurate and complete information.
Payment must be made using one of the accepted payment methods listed on our payment policy.

We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.

5. Shipping and Delivery

Orders are processed and shipped according to our shipping policy.
Delivery times may vary based on location and external factors outside our control.

6. Returns and Refunds

If you are not satisfied with your order, you can request a return or refund according to our return policy.
Refunds will be processed once the returned items have been received and inspected.

7. Privacy and Data Protection

Your submission of personal information is governed by our privacy policy.
By using our website, you consent to our collection and use of information as described therein.

8. Third-Party Services

We use third-party services such as Shopify Payments, Google Ads, and Google Analytics to operate our store and improve user experience.
These providers have their own privacy and terms policies which you should review.

9. Intellectual Property

All content on this site — including text, logos, graphics, and images — is the property of Velouze or its content suppliers.
You may not copy, reproduce, or distribute any content without prior written consent.

10. Limitation of Liability

Velouze.com shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
We make no guarantees that our products will meet your exact expectations or that the website will be error-free.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of The Netherlands, without regard to conflict of law principles.
Any disputes shall be handled in the competent courts of The Netherlands.

12. Changes to Terms

We reserve the right to update or change these Terms of Service at any time.
The latest version will always be posted on this page with the date of the most recent revision.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at:
Email: service@velouze.com
Address: Zeishof 25, 6418 JK Heerlen, The Netherlands